Frequently asked questions

The process begins with a simple enquiry. From there, we invite you to visit one of our centres for a tour, meet our educators, and experience the TG’s Way firsthand. After your visit, you’ll complete an enrolment form and provide key information about your child so we can tailor their experience from day one.

Absolutely. We encourage all families to book a tour. This is your opportunity to explore our environment, ask questions, and ensure TG’s feels right for your child and family.  Contact one of TG’s Centres https://www.tgschildcare.com.au/locations

We provide Long Day Care and Preschool programs for children aged 6 weeks to 6 years, supporting each stage of early development with care, structure, and play-based learning.

To ensure your child’s safety and wellbeing, we’ll ask for: Personal and emergency contact details Immunisation records Medical information or care plans (if applicable) Any relevant legal documentation (e.g. parenting plans) This allows us to provide the safest and most supportive environment possible.

Yes. In line with government regulations, children must be fully immunised or on an approved catch-up schedule. If exemptions apply, appropriate documentation is required.

Yes. Families can apply for CCS through myGov, and our team is here to guide you through the process to ensure everything is set up correctly.

Once your enrolment is confirmed, we’ll invite you and your child to an orientation session. This allows your child to become familiar with their new environment, educators, and routines, helping them feel safe, secure, and ready to begin.

We offer a personalised orientation process where families are encouraged to stay and settle their child in. Our educators work closely with you to understand your child’s needs, routines, and preferences to ensure a smooth and positive transition.

Child safety is at the heart of everything we do. Our enrolment process ensures all medical, dietary, and individual needs are understood and supported. We operate in line with National Quality Standards, Child Safe Standards, and strict health and safety policies.

Yes. We value every family’s background and work closely with you to respect cultural, religious, dietary, and individual needs within our care environment.

We follow the Australian Government’s Priority of Access guidelines, which prioritise: Children at risk Families who are working, studying, or training Additional considerations for children with diverse needs or backgrounds

All enrolment records are kept securely and confidentially, including personal details, health information, and authorised contacts, in line with national regulations.

Yes. Our policies are reviewed annually to ensure they align with legislation, National Quality Standards (NQS), and best practices, reflecting our commitment to continuous improvement and excellence in care.